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Complaints & USDA Non-Discrimination

At FNSBSD Nutrition Services, we are committed to providing equal access to all students and families. Discrimination of any kind is strictly prohibited in our programs, which are supported by the USDA. If you believe you have experienced discrimination while participating in school meal programs or related services, you have the right to file a complaint. Information on how to do so, along with the official USDA Non-Discrimination Statement, is provided below.

Filing a Program Discrimination Complaint

Complaints must be filed within 180 days of the alleged act of discrimination

You have multiple options to file a complaint of program discrimination:

  • Online via the Program Discrimination Complaint Portal
    You can now file a complaint directly through the USDA's Program Discrimination Complaint Portal. This convenient, secure portal allows you to submit your complaint electronically.
  • By Form: Complete the USDA Program Discrimination Complaint Form (English) (PDF, 351 KB) or USDA Program Discrimination Complaint Form (Spanish) (PDF, 346 KB)
  • By Email or Letter
    To file a program discrimination complaint, you may email the required details of the complaint to program.intake@usda.gov.

    If you prefer, you can write a letter containing all of the required details below and be signed by you or your authorized representative. Incomplete information will delay the processing of your complaint. Employment civil rights complaints will not be accepted through this email address.

 

What do I need to include in my complaint letter?

Include the following in your complaint email or letter:

  • Complainant: name, address, telephone number, email
  • Name and location of the organization or office and place of the incident
  • Names, titles, and business addresses of persons who may have knowledge of the discriminatory action
  • Date(s) of alleged discriminatory actions occurred
  • Nature and basis for the alleged discrimination

 

 

USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call 866-632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410; (2) fax: 202-690-7442; or (3) email: program.intake@usda.gov.

This institution is an equal opportunity provider.