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Complaints & USDA Non-Discrimination

At FNSBSD Nutrition Services, we are committed to providing equal access to all students and families. Discrimination of any kind is strictly prohibited in our programs, which are supported by the USDA. If you believe you have experienced discrimination while participating in school meal programs or related services, you have the right to file a complaint. Information on how to do so, along with the official USDA Non-Discrimination Statement, is provided below.

Filing a Program Discrimination Complaint

Complaints must be filed within 180 days of the alleged act of discrimination

You have multiple options to file a complaint of program discrimination:

  • Online via the Program Discrimination Complaint Portal
    You can now file a complaint directly through the USDA's Program Discrimination Complaint Portal. This convenient, secure portal allows you to submit your complaint electronically.
  • By Form: Complete the USDA Program Discrimination Complaint Form (English) (PDF, 351 KB) or USDA Program Discrimination Complaint Form (Spanish) (PDF, 346 KB)
  • By Email or Letter
    To file a program discrimination complaint, you may email the required details of the complaint to program.intake@usda.gov.

    If you prefer, you can write a letter containing all of the required details below and be signed by you or your authorized representative. Incomplete information will delay the processing of your complaint. Employment civil rights complaints will not be accepted through this email address.

 

What do I need to include in my complaint letter?

Include the following in your complaint email or letter:

  • Complainant: name, address, telephone number, email
  • Name and location of the organization or office and place of the incident
  • Names, titles, and business addresses of persons who may have knowledge of the discriminatory action
  • Date(s) of alleged discriminatory actions occurred
  • Nature and basis for the alleged discrimination

 

 

Nondiscrimination Statement

In accordance with Federal law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin (including limited English proficiency), sex, age, disability, and reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication for program information (e.g., braille, large print, audiotape, American Sign Language) should contact the responsible State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY).

To file a program discrimination complaint, a complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form, which can be obtained online at https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Office of the Assistant Secretary for Civil Rights (OASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

mail:    U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or

email:  Program.Intake@usda.gov

 

This institution is an equal opportunity provider.