Help Desk

Frequently Asked Questions (FAQ)

    • Q: What is two-step verification?
    • A: It is a way to make your account much more secure. With it enabled, even if someone obtains your password, they still can't get access to your account or data. More information here: https://k12northstar.org/2sv

    • Q: How do I clear the cache on my browser?
    • A: Follow the steps on this site. Generally you should select Time range: All time. This will log you out of most sites.

    • Q: How do I add a printer or copier to my computer?
    • A: Follow the directions here.

    • Q: I have a question about email.
    • A: Check out the Email page.

    • Q: How can I reset the macOS keychain?
    • A: 
      1. Click on the magnifying glass by the clock
      2. Type in keychain
      3. Open Keychain Access
      4. In the top left by the Apple, click Keychain Access
      5. Select Settings...
      6. Click Reset Default Keychains... and put in your password
      7. Log out and back in again.

    Apple's official documentation: https://support.apple.com/guide/keychain-access/if-you-need-to-update-your-keychain-password-kyca2429/mac


    • Q: How can I install Adobe Creative Cloud at home?
    • A: 
      • Go to adobe.com and click Sign In
      • Select Continue with Google
        • If you're not logged in with your district Google account (f#@k12northstar.org), please do so now
      • Select Enterprise ID
      • Select Creative Cloud and Download
      • Once Creative Cloud is installed, you can install any available Adobe software.
      • Note each piece of software is up to 2.2 GB in size, please be mindful of any bandwidth caps.


    • Q: What is Securly?
    • A Yes, Securly is the district's web filter. More info here


    • Q: What is LanSchool and how do I get it?
    • A: LanSchool is software that allows teachers to observe student computers.

    • Q: How do I get software installed on my computer?
    • A: If you're on a Mac, try opening the Filewave Kiosk (red icon near the clock) and selecting Install Software. If what you want isn't available, please put in a work order. See the Filewave page for more info.

    • Q: How do I get my personal device on the BYOD network?
    • A: Follow the directions here. Note: Pending status means it's ready to connect.

     

Last Modified on February 6, 2024