SchoolCafe' FAQ

    1. What information do I need to have before registering with SchoolCafe'?
      • Student(s) ID number and a valid email address.
    2. Where do I get my student's Student ID?
      • A student's Student ID information can be obtained by contacting the student's school and asking for the student's ID. Nutrition Services office or staff cannot release this number.
    3. How secure is my on-line transaction?
      • Highest... 128 bit encryption... with SSL/ secure socket layer. We have recently been certified by VISA for its CISP/Cardholder Information Security program. This certification is VISA's highest security protocol.
    4. What do I do if the system says that my username or password is invalid?
    5. What payment cards are accepted?
      • Credit/Check cards with the Visa or MasterCard logo.
    6. What are the different payment methods?
      • Payments can be set up as either one-time or automatic.
    7. What if I set automatic payment and the credit/check card I used has expired?
      • The payment will not be approved and you will receive an email specifying the reason.
    8. Can I apply online for the free and reduced meal program?
      • Yes! The FNSBSD Nutrition Services is proud to introduce our new state-of-the-art web based application! To apply online visit our Meal Application page!
    9. How do I add money/make a payment to my child's account?
      • You can continue to send money to school with your child or you can add money in SchoolCafe.com.  Follow the steps posted on the SchoolCafe.com page.
    10. I made an online payment. How long will it be before my student can use the payment?
      • Your account is updated within 24 to 48 hours - but sometimes as quickly as 2 hours.
    11. Am I charged a fee or service charge for making an online payment?
      • A 5% convenience fee is charged for each online payment transaction. This is a fee by the vendor, SchoolCafe'.  The district does not receive any of these fees. There is no charge to utilize SchoolCafe' to view student meal accounts, balances or set up notices. 
    12. Can I receive notification when my student account balances are low?
      • Yes! Follow the steps in Set up a low balance alert posted on the main page.
    13. I was trying to make a payement and it locked my account - why?
    14. What if I have several students in different schools?
      • You can include as many students as you need in your account and the students can attend any school within the Fairbanks North Star Borough School District. Payments for each student are made separately.
    15. Can I transfer money from one child to another?
      • No. Contact Nutrition Services at 907-451-1004 and we will be happy to make account transfers.
    16. What happens to the money in my account at the end of the school year?
      • Your account balance momves with your student(s) from grade to grade and school to school within the Fairbanks North Star Borough School District. You can request a refund from Nutrition Services at 451-1004 or email foodservice@k12northstar.org or visit us 1305 Charles Street, Fairbanks, AK. Depending on the requested amount, refunds are issued in either cash or check form. Allow two weeks for administrative processing of check requests which are mailed. You must provide a valid mailing address.
    17. What is the website for SchoolCafe'?