Advanced Chromebook Troubleshooting

  • Here are some more things to try on Chromebooks (before calling the help desk at extension 11397).

    Factory reset your Chromebook

    Can take as little as 1 minute 32 seconds!

    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + r.
    3. Select Restart.
    4. In the box that appears, select Powerwash and then Continue.
    5. Follow the steps that appear.
    6. Connect to network
      • If in a District building, select FNSBSD-MAC and enter password NorthStar
    7. Once you've reset your Chromebook:
      • Follow the onscreen instructions to set up your Chromebook
      • Check if the problem is fixed


    Prepare Chromebooks for long-term storage

    1. Charge your Chromebooks so that the battery is at least 80% full. 
      This ensures that even when the battery discharges while unplugged over the summer, it won’t fully run out of power.
    2. To slow the discharge rate during storage, do not physically remove the battery from the Chromebook for storage. Instead, take the following steps:
      1. Connect the device to a charger and turn it on.
        Note: If the device charges via a USB-C connector, the charger must be plugged into a USB-C port on the same side as the charging light. You can verify this by confirming that there is an orange charging light on the same side as the charger after you've plugged it in.
      2. Hold Refresh Refresh and Power Power at the same time.
      3. While holding these keys, remove the power cable from device and then release the keys.
        The device should shut down and remain off.
      4. Confirm the battery disconnect worked by pressing the power button. 
        The device should not power on, despite having a battery charge. The Chromebook won’t power on by touching the power button or opening the lid, until you plug the device back to a power source.

    This is the ideal way to store devices. It reduces battery discharge to a minimum, prevents constant charge and discharge from reducing the battery life, and keeps the Chromebook in a stable, powered-off state.

    Note: If you can’t put your model of Chromebook into the battery disconnect state described above, charge the battery to at least 80%. Then, turn off the Chromebook, unplug it from a power source, and store it in a cool, dry place.

    Get your Chromebooks ready for school

    A week before classes resume, get the Chromebooks ready for students.

    1. Connect the Chromebooks to a charger and a power source.
      This will get them out of the battery disconnect state.
    2. Power up your devices.
    3. Connect your Chromebooks to Wi-Fi and update them to the latest Chrome OS release. 
      This can take time, as multiple Chrome OS versions might have been released since the last time the device was updated.

Last Modified on April 2, 2021